Main questions on installing and using Moontrader

Moontrader is a powerful tool for both automated and manual trading. However, like any professional platform, it requires proper setup and understanding of the system. In this article, we've compiled answers to the most common questions to help you easily manage the technical aspects and avoid potential problems.

Article content:

‍

Top questions and solutions

If you get an error while updating, please follow these steps:

‍

• Download the latest archive from your Moontrader account.
• Extract the archive into the Moontrader folder, replacing all files.

‍

This will successfully update the terminal.

‍

This error can occur for a number of reasons:

‍

• You are using an outdated version of Windows (7 or older) that is not supported. Update your operating system.
• Graphics card drivers and .NET libraries are out of date - install the latest versions.
• Windows system metrics may be disabled due to third-party optimisers or custom builds (see instructions for enabling them).
• The core token is entered incorrectly (check for extra spaces).
• Make sure that the path to the MoonTrader folder does not contain incorrect characters or symbols. If it does, rename the folder.
• Check and disable the "Withdraw funds" option in the API key settings.
• On Mac with M1/M2 processors, local core operation is not possible.
• Add MoonTrader to the Windows Firewall exceptions or temporarily disable the firewall.
• Update your terminal to the latest version.

‍

The most common reason for this problem is the API key configuration:

‍

• Check the server/PC IP address in the API keys.
• Check that the API keys are valid and entered correctly (no extra spaces).
• Check that all necessary permissions are enabled in the API keys (trading on the required market: Spot/Futures, but without withdrawal rights).

‍

If the API key settings are correct, check the mode set on your exchange account:

‍

• For OKX, switch the account to "Single Asset Mode" (see instructions).
• For Bybit, activate "Unified Mode" (learn more here).

‍

The chart history display is enabled in the terminal settings with the Market Data Archive option.

‍

• In Local Mode, the chart is only saved while the core and market saver algorithms are running.
• In Cloud Mode, charts are downloaded from the Moontrader servers (available for Binance).

‍

Important: Local saving may increase the load on the core. Running multiple instances of Market Saver at the same time is not recommended.

‍

To view logs:

• Stop the core.
• Locate the data/logs/core folder. The latest log is a .txt file with your profile name and date.
• On Linux, logs are found at: ~/.config/Moontrader-data/data/logs/core/.

‍

To change API keys or a license:

• Delete the default.profile file in the data folder on the server.
• On Linux, delete it with:
  rm ~/.config/Moontrader-data/data/default.profile
• Reconfigure the core.

‍

• Check that the UDP4242 port is open in the server OS and VPS settings (AWS, Google, etc).
• Make sure that the client token in the profile and the core match (without extra spaces).
• Allow Moontrader through Windows Firewall.

‍

It depends on the operating system. On Linux, running multiple cores is not recommended. On Windows you can run two cores at the same time:

‍

• Install them in different folders.
• Assign different ports (e.g. Core 1 - UDP4242, Core 2 - UDP4243).

‍

Important to know: Running two cores requires high system performance. A server with a 2/2 configuration may not be sufficient for stable operation.

‍

Possible reasons:

• BNB tokens are not being used to pay exchange fees, or the BNB balance is insufficient.
• An iceberg order is being used, but it is only enabled for one side (TP or new orders).

‍

Sign in to your Moontrader account. Select the purchased plan, click Change Type and change the licence back to Free. The money will be refunded to your account so you can buy the right plan.

‍

Make sure that the path to the Moontrader folder does not contain Cyrillic characters or other incorrect symbols.

‍

• On Ubuntu, install the necessary libraries:

apt install libncurses5 libtommath1

ln -s libtommath.so.1 /usr/lib/x86_64-linux-gnu/libtommath.so.0

‍

To transfer algorithms, copy the algorithm.config file from the data/your_profile folder to the new server.

To transfer the entire core, copy the profile folder along with these two files: default.profile and licence file (e.g. 1234567.aes). Don't forget to add the new server IP to the API settings.

‍

Bot Client is a separate application that allows you to manage orders, Moontrader algorithms and more remotely via Telegram.

Bot Client is installed with the Core and can be launched with the following command:

‍

cd moontrader/BotClient  

./BotClient

‍

For more details about Bot Client, please see our article. 

‍

To get PRO version of the Moontrader terminal to trade on Binance for free:

1. You need to be registered on Binance using our referral link: Binance.
2. Create a FREE licence in your Moontrader account and configure the core with API keys from the account registered through our referral link.
3. After starting the core, wait for 15 minutes - it will automatically get information from the API keys and upgrade your FREE licence to PRO after restarting the core.

‍

IMPORTANT! If you register this licence with different API keys, it will automatically return to FREE.

‍

The Moontrader Bonus Program provides traders with additional benefits while trading. As a participant you can:

• Reduce trading costs by receiving bonuses and commission discounts of up to 25%.
• Be the first to test new features and join exclusive trading tournaments.
• Get a Pro terminal licence, save up to $1,200 a year and trade without limits.

To join, sign up with a partner exchange using Moontrader's referral links: Binance   |  Bybit  |  OKX .

‍

Find out more about the Bonus Program, registration and how to change your referrer here:

• Read more about bonus calculation and general terms on the official programme page.
• How to register using a Moontrader referral link and participate in the bonus programme?
• How to check which referral link your Bybit account is registered under?
• How to change your referrer on Bybit: step-by-step guide

‍

Yes, all discounts and bonuses offered by the exchange remain valid. When paying with BNB, Binance offers:

• 25% discount on spot and margin trading fees.
• 10% discount on futures trading fees.

However, the discounts are applied one by one and not directly combined:

‍

1. First, the 20% Moontrader Bonus Program discount is deducted from the fee amount.
2. Then the BNB rebate is applied to the remaining fee.

• Example of calculation for a spot trading fee: (10 - 20%) - 25% = 6

‍

If you have not found the answer to your question, please contact our support team - we are here to help.

‍

Haven't installed our terminal yet? Try Moontrader in practice - register on the site, download the terminal and use its features to the moon!

‍